GENERAL CONDITIONS – Woodland Village
1. Conclusion of the contract
The contract between the client and Woodland Management Sarl is applicable upon written confirmation of the reservation by mail, fax or e-mail. The services provided are those described in the confirmation, in the prospectus or on our website.
The prices indicated in Swiss francs (CHF) are binding. VAT is included in the prices displayed.
3. Payment terms
We require a deposit of 100% of the value of the nights when booking. Payment must be made upon confirmation of the stay. A credit card number must be given as a guarantee for your reservation.
Payment in full: the balance of the invoice is payable directly upon confirmation.
4. Changes and cancellations
If you cancel the reservation made, the cancellation fees are as follows:
- Cancellation 30 days before the date of arrival: full refund of the deposit paid
- Cancellation 14 days before the date of arrival: refund of 50% of the amount of the reservation
- Cancellation less than 14 days before the day of arrival: we do not refund the deposit paid but we will do our best to help you change the dates of your stay at no additional cost, depending on availability and daily rates.
- The date of receipt of the written cancellation is decisive.
If you wish to move your stay less than 48 hours before your scheduled arrival, we invite you to ask at reception in order to find a solution for you at no extra cost.
We recommend that you take out travel cancellation insurance, for example via your credit card for the full value of the trip.
If you cannot complete your planned stay but present us with a replacement, no additional costs will be incurred.
If, due to an error by Woodland Management Sarl, it was not possible for you to occupy the room on the date reserved, the hotel will pay for your accommodation in a hotel of the same category or of a higher category as long as the room is not available.
Late arrival or early departure
Each guest is responsible for their travel. If it arrives later than expected due to private or public transport problems or for a personal reason, the price of the room is still due. The entire stay is also due in the event of early departure.
5. Check-in / Check-out
Check-out at 11:00 a.m.Check-in between 3:00 p.m. and 8:00 p.m. If you arrive after 8:00 p.m., please let us know in advance
The tourist tax will be required in addition (CHF 3.50- per adult and per night; CHF 1.75- per child aged 6 to 16 per night).
If any issues do arise, we kindly ask you to report them to the Woodland Village reception as soon as possible so that they can be resolved as quickly as possible.